Comprehensive B2C Application for an Inbound Tour Operator
Travel & Leisure
for an Inbound Tour Operator
Innovative B2C Travel Portal Simplifies Redundant Administrative Tasks & Increases 50% Operational Efficiency of the Customer
About the customer
An inbound tour operator based in Kerala.
The customer offers standard as well as tailor made tour packages, transportation arrangement, and hotel booking services to their end users (travelers visiting Kerala).
The customer did not have a full-fledged online channel to market their services. This limited their visibility in the market.
The customer depended heavily on manual processes to arrange holiday trips for their users and manage their communications. This consumed a lot of time and money.
Since most of their bookings came through word-of-mouth references, the number of bookings was not increasing as expected.
The absence of a user-friendly B2C portal and online booking services made the business stagnant.
The customer wanted an easily navigable B2C application that should help their users explore the various tour packages and book their holiday trips without much effort. The website should display standard as well as customizable tour packages, set according to the preferences of the user.
We developed a comprehensive web application for the customer to support the end travelers. Following are the key features of the B2C travel portal:
The portal displays well-defined tour packages listed by the tour operator for travelers visiting Kerala. Users can request their preferences, if they are unable to find a specific package that they need (such as a particular destination they like to visit).
Integration of online booking feature. User can fill the given form and book a tour package. They can also contact the tour operator through phone, contact form, or email.
Integration of the following features:
Food and accommodation
Travel and transportation
Hotel rooms and excursions
Additionally, the application also provides assistance to foreign travelers visiting Kerala. These services include visa processing support, travel guide services, greeting and picking up the travelers on their arrival, and assisting them during their departure.
Automation has enabled travelers to easily check the availability of seats and receive booking confirmation status and alerts on time.
Automation of inventory management supports the tour operator to keep track of available rooms and facilitate bookings for the travelers.
A strong back-office and accounting module to manage bookings payments, as well as accounting functions.
The tour operator is able to reach a wider audience and easily deal with them
Single place to manage bookings, payments, confirmations and everything related to a trip
Automation has minimized workload for the tour operator
Structured data management improves convenience
Efficient cost and time savings
Stable and increased cash inflow
Results at a Glance
2xreduction of redundant administrative tasks
50% improvement in operational efficiency
100%streamlined data management
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