Collecting customer reviews from several websites was a challenge for our organization. Zerone developed a platform to gather and review insights regardless of site format and which increased insights generation by 300%. Sharing information about current trends with our customers was easy too.
Natural Language
Processing (NLP)
Natural Language Processing
Uncover deep insights from structured and unstructured data, by understanding NLP techniques
Unlock the real potential of data, that helps your business to gain a competitive advantage with natural language processing. Imagine all the unstructured content that can generate significant business insights after data processing - it could be email communications, videos, enquiries, customer reviews and feedbacks, support requests, online publications, or social media interactions. Our natural language processing techniques allows businesses to perform compliance monitoring and analysis of structured, semi-structured or unstructured content. By training your system with NLP techniques, you can reduce a great amount of manual work involved in text analysis and semantic processing of speech and text.
Our Natural Language Processing Solution helps you with:
- Processing huge amounts of structured and unstructured data
- Semantic Analysis of Unstructured Content to derive insights
- Identifying emotions behind speech through sentiment analysis
- Finding the most pertinent information from large databases
- Improving accuracy and efficiency of documentation process
Use Cases
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Customer Services
Our NLP techniques help in automatic processing of customer service requests, customer calls, and other interactions such as reviews or feedbacks shared by the customer. The system self-learns to map the new words to existing patterns or creates new patterns as appropriate. Our natural language processing solution supports use cases such as email response management, case management, and knowledge management.
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Legal Industry
Legal professionals can make informed-decisions quickly through data processing by discovering key insights hidden inside huge volumes of information. Text mining and text analysis techniques support in building strategies that can often change the trends or course of cases. Natural language processing helps in contract management, information retrieval, and article summarization.
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Healthcare
Enhance the accuracy of electronic health records by translating free text into standardized data with Zerone’s NLP techniques. Healthcare experts can manage the risks associated with chronic diseases with more intelligently with predictive analytics. Our data processing units can summarize insights from massive volumes of medical or health publications and identifying expert care givers in less time.
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