The client is an online reputation management company that goes through multiple online channels to monitor and collect reviews of its customers in the hospitality industry. These reviews would then be summarized and converted into analytical insights that the client can use to improve various facets of their business. However, it was observed that many reviews were not getting captured accurately and they needed application maintenance and support for their system.

Challenges:

Many reviews were not getting captured
Some reviews were appearing multiple times
Lack of support from online portals from which the reviews were collated
The Zerone approach:

The team at Zerone did a complete overhaul of the client's legacy system to understand the problem. Their team’s efforts towards application maintenance and support helped make it work more effectively. Additional features were added and tools like Adobe were integrated to make operations more smooth. Application support and maintenance measures that were taken to improve the application was based on Agile methodologies. Download the case study to know more.