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Data analytics solution to help organizations manage their reputation on social channels

Case Study

A leading software development company has a SaaS-based solution that offers an online reputation management service. They collect reviews and feedback for their clients and turn that information into actionable insights

Challenges:

  • Challenging to gather data from different channels
  • All reviews not available at the click of a button
  • Comparing reviews of different establishments was a manual and tedious process
  • Reviews were available in different formats on many websites
  • No standardized format for review display

The Zerone approach:

We developed a web interface to gather critical information from popular social media sites and implemented a Selenium web driver to scrape review sites without any hitches. Zerone also developed a backend plugin so that the customer can add information about newer sources of data. Submit your details to know more about Zerone’s data analytics and modernization strategies.

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